1. Commitment to Scientific & Analytical Confidentiality
At Genovara Labs, we respect the proprietary nature of scientific research and analytical investigations. We do not sell, license, or distribute client research inquiries, account records, or lot certificate search histories to third parties.
2. Information We Collect
- Account & Order Information: Contact names, institutional email addresses, billing/shipping destinations, and payment transaction metadata necessary to fulfill orders.
- Analytical Inquiries: Lot numbers entered into the Certificate of Analysis (COA) lookup portal and communications submitted through our laboratory support desk.
- Technical & Session Data: Browser user-agent headers, IP addresses, and session cookies utilized strictly to manage age/research verification gates and cart functionality.
3. Security & Data Protection
All network traffic across the Genovara Labs portal is encrypted in transit using industry-standard Transport Layer Security (TLS 1.3 / 256-bit SSL). Payment card information is processed through secure, PCI-DSS Level 1 compliant processors and is never retained on our servers.
4. Use of Cookies
We use essential functional cookies to remember your Qualified Research & Age Gate confirmation, maintain your shopping cart state, and securely authenticate account sessions. No third-party behavioral advertising trackers are utilized.
5. Contacting the Data Protection Officer
For inquiries regarding data retention, erasure requests, or institutional compliance disclosures, email research@genovaralabs.com.